Terms & Conditions

Last updated: August 2026

Ankitha Vastralaya is a women's clothing and jewellery store selling sarees, unstitched dress materials, ready-made dresses, and 1-gram jewellery, operated as a solo business. By placing an order on this website, you agree to the terms below.

• All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
• Product photos are taken to represent each item as accurately as possible; minor differences in colour or texture can occur due to photography, screen display, and lighting — see our Refund & Cancellation Policy below for what this means for returns.
• Handloom sarees and hand block-printed sarees are handmade products. Small borderline weaving irregularities (on handloom pieces) and slightly uneven prints (on hand-printed pieces) are natural characteristics of the craft, not defects.
• An order is confirmed only once payment is successfully completed and verified. We do not offer Cash on Delivery.
• We do not currently offer customer accounts — your cart is held in your own browser until checkout, and there is no login required to shop.
• We reserve the right to mark a product sold out or unavailable at any time, including after an order is placed, if stock runs out unexpectedly; in that case we will contact you directly to resolve it (refund or alternative).
• Any dispute arising out of or relating to your use of this website or any order placed on it will be subject to the exclusive jurisdiction of the courts in Vijayawada, Andhra Pradesh, India.

Limitation of liability: To the maximum extent permitted by law, Ankitha Vastralaya shall not be liable for any indirect, incidental, special, or consequential loss or damage arising out of or in connection with your use of this website or any product purchased through it — including delays in delivery, loss of use, or dissatisfaction with a product's appearance where that falls under the exclusions in our Refund & Cancellation Policy. Our total liability for any claim relating to an order shall not exceed the amount actually paid for that order.

Indemnification: You agree to indemnify and hold harmless Ankitha Vastralaya, its owner, and representatives from any claim, loss, liability, or expense (including reasonable legal fees) arising out of your misuse of this website, violation of these Terms, or your provision of incorrect or incomplete information at checkout.

Force majeure: Ankitha Vastralaya shall not be held responsible for any delay or failure to perform its obligations, including dispatch or delivery timelines, where this is caused by events beyond its reasonable control — including natural disasters, strikes, courier or postal disruptions, government restrictions, or similar events.

Intellectual property: All content on this website, including product photographs, text, logos, and designs, is the property of Ankitha Vastralaya and may not be copied, reproduced, or reused without prior written permission.

Right to refuse or cancel orders: Ankitha Vastralaya reserves the right to refuse, limit, or cancel any order at its sole discretion, at any time, including after payment has been made — in which case a full refund will be issued to the original payment method.

Changes to these terms: We may update or modify these Terms and any of our policies at any time without prior notice. Continued use of this website after such changes constitutes your acceptance of the revised terms. These Terms are governed by the laws of India; if any provision is found invalid or unenforceable, the remaining provisions continue in full force.

Privacy Policy

Last updated: August 2026

We collect only the information needed to fulfil and deliver your order: your name, email address, phone number, delivery address, pincode, city, and any notes you add at checkout. This information is stored securely in our database (Firebase/Google Cloud) and is used solely to process, dispatch, and communicate with you about your order.

We do not sell, rent, or share your personal information with third parties, except:

• Razorpay, our payment gateway partner, who processes your payment directly. We never see or store your card, UPI, or bank details ourselves — that is handled entirely by Razorpay's own secure systems.
• Courier/delivery partners, solely to deliver your order to the address you provide.

Your email address is used to send your order receipt and any updates about your order. We only send marketing/update email if you separately opt in — either via the "Subscribe" email updates form in our footer, or via our "Notify me when available" wishlist feature for specific products you're watching. You can unsubscribe at any time by contacting us.

If you'd like your data removed from our records, contact us using the details in the Contact Us section below.

Shipping & Delivery Policy

Last updated: August 2026

We currently ship pan-India, to any pincode.

• In-stock items are dispatched within 2-4 business days of your order being confirmed (i.e. after successful payment).
• Pre-order items are sourced from our wholesaler contacts after your order is placed, so delivery takes longer than in-stock items — typically 7-10 business days for dispatch. Each pre-order product is clearly marked as such on its product page.
• Delivery timelines from dispatch depend on your location and the courier partner, and are separate from the dispatch time above.
• You'll receive your Order ID at checkout and in your email receipt — quote this if you contact us about your order's status.

Refund & Cancellation Policy

Last updated: August 2026

Because many of our products are handmade or sourced in limited quantities, we do not accept returns or replacements for change of mind. Refunds are considered only in the specific cases below, and only with proof.

How to request a refund: Record a continuous, unedited video of yourself opening the sealed package for the first time, showing the shipping label and the bill stuck onto the box clearly in the video before it's opened. Send this video to us via WhatsApp or email (see Contact Us) along with your Order ID. We will only consider a refund after reviewing this proof and confirming the issue with it ourselves.

Deadline to submit proof: The unboxing video must be sent to us within 24 hours of the order being marked delivered. Proof submitted after this 24-hour window will not be accepted and the order will not be eligible for a refund.

Refunds are given only for:

• A completely wrong colour sent (not a slight shade difference — see below).
• A completely wrong product sent (a different item than what you ordered).
• A genuinely damaged product on arrival.

Refunds are not given for:

• Slight colour variation between the product received and the website photos — this can happen due to photography lighting and screen display differences, and is not treated as a wrong colour.
• Small, borderline holes on handloom sarees — this is a natural characteristic of handloom weaving, not a defect.
• Slightly uneven prints on hand block-printed sarees — this is a natural characteristic of hand printing, not a defect.

Submitting proof does not automatically guarantee a refund. Whether the proof genuinely supports one of the eligible cases above is assessed by us, and the final decision to approve or decline a refund rests entirely with Ankitha Vastralaya.

Once we've reviewed your proof and approved the refund, it will be processed within 10 days back to your original payment method (the card, UPI, or other method you paid with via Razorpay).

Missed delivery attempts: If a delivery attempt is made and no one is available to collect the parcel, it is the customer's responsibility to arrange for someone else to collect it on their behalf, or to coordinate a re-attempt with the courier directly. Ankitha Vastralaya is not responsible for delays, additional charges, or return-to-origin of the parcel caused by a missed delivery attempt, and no refund will be issued on that basis alone.

Order cancellations: Once an order is placed and payment is confirmed, it cannot be cancelled from the customer's end, under any circumstances. Ankitha Vastralaya reserves the right to cancel any order from its own end, at any time and for any reason, in which case a full refund will be issued to the original payment method.

Contact Us

Last updated: August 2026

For any questions about your order, our products, or these policies, reach us directly:

• WhatsApp: 85009 07070
• Email: ankithavastralaya@gmail.com
• Address: Dn 115, 5th Floor, Sun Shine Castle, Currency Nagar, Ramavarapadu, Vijayawada 521108